With a background in training, writing, and management, I am adept at presenting and communicating a variety of information and concepts to diverse audiences at all levels of organizations. I have a history of management success in expanding team skills in group and one-on-one settings while also mentoring and developing company-wide staff. I have been an influential leader in championing new approaches, and I assist in the transitions by engaging management and individual members. The companies I have worked for are from industries such as government contracting, financial services, electronic commerce, entertainment, and hardware and software production.
skills and applications
Technical Writing • Training and Development • Online Help/On-screen Text • Presentations • Course/Curriculum Creation • User Manuals • Quick Reference Guides • Voiceovers• Public Speaking • Customer Relations • Team Leadership • Mentoring and Coaching • Certified ScrumMaster • GoToMeeting/WebEx • TeamViewer • Microsoft Office • Acrobat Pro • Visio • Illustrator • Articulate 360 • Camtasia
CSRA Menands NY
Technical Writing Manager 2011–2018
Key Elements: Managing, Training And Assessments, Documentation And Standards
Managed a team of technical writers including editing and direction of assignments, work allocations, and administrative tasks. Developed and presented training materials to multiple teams.
GLOBAL CREDIT SERVICES New York NY
Technical Writer/Trainer 2008–2011
Key Elements: Training On-Site and Remote, Online Help, Documentation, User Contact
Partially remote position working off-site one to two days per week. Performed multiple roles of writing and training along with design, testing, and general support. Trained users and conducted sales demonstrations using web conferencing, on-site client visits and trade shows.
SUBCONTRACTOR Waterford NY
Technical Writer 2007–2008
Worked on small independent contracts providing technical writing and content development.
DOCUMENTATION STRATEGIES Rensselaer NY
Technical Writer/Trainer 2006–2007
Key Elements: Training, Online Help, Documentation, Video Tutorials
Trained users and created online help systems for a new web application for a New York state agency.
GENERAL DYNAMICS Pittsfield MA
Senior Specialist - Technical Writing 2004–2006
Key Element: Documentation
Wrote and edited paper and online training documentation, and maintenance procedures.
COMMERCEHUB Albany NY
Technical Writer 2003–2004
Key Elements: Online Help, Documentation, Video Tutorials
Created multiple online help projects using RoboHelp and video tutorials using Captivate for a web-based retail supply chain management system.
NITORUM CORPORATION Norwalk CT
Training Specialist/Sales Support
Key Elements: Training, Documentation, User Contact
Produced and delivered PowerPoint and hands-on training sessions at customer locations for all levels of users including administrative assistants, employment vendors and department vice presidents.
Bachelor of Arts (BA), Geography/Minor in Computer Science
University at Albany, State University of New York